Service Level Agreement (draft)

Last updated: [date to be set]

Template notice. This page is a template and has not been reviewed by a lawyer. It must be reviewed and adapted by a qualified legal professional before launch.

1. Scope

This draft describes service commitments for paid plans. Every figure is a placeholder to be confirmed by the owner and counsel.

2. Availability

Target monthly availability: [SLA %], excluding scheduled maintenance and events outside our control.

3. Support response

Severity	First response	Target resolution
Critical	[To be confirmed]	[To be confirmed]
High	[To be confirmed]	[To be confirmed]
Normal	[To be confirmed]	[To be confirmed]

4. Support hours

[Support hours to be confirmed]. Channel: email (admin@curafisc.com).

5. Maintenance

Scheduled maintenance windows and notice period: [To be confirmed].

6. Backups and recovery

Daily automated backups. Retention, RPO and RTO: [To be confirmed].

7. Exclusions

Issues caused by customer hardware, networks, misuse, third-party services or force majeure.

8. Remedies

Service credits or other remedies: [Owner and counsel to define].

Questions? Email admin@curafisc.com.