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Go live without losing a day of business
A structured migration, hands-on training and support that scales from one counter to a hospital group.
A typical migration timeline
Durations are illustrative and depend on data quality and number of branches. Your plan is confirmed during scoping. [Owner to confirm typical timelines]
- Phase 1
Discovery
Understand branches, users, current software or Excel, printers and invoice formats.
- Phase 2
Data preparation
Clean and map items, parties, opening stock and balances using our import templates.
- Phase 3
Pilot and parallel run
Bill a sample day on Curafisc alongside your current method and compare totals.
- Phase 4
Training and go-live
Role-based training and a planned cut-over, ideally at month or financial year start.
- Phase 5
Hypercare
Elevated support during the first weeks, then handover to standard support.
What to have ready
Masters
- Item list with name, manufacturer, HSN, GST rate, MRP, pack size
- Schedule category for H, H1, X items
- Customer and supplier lists with GSTIN, phone, address
- User list with roles
Opening balances
- Batch-wise stock with expiry, MRP and purchase rate
- Customer udhaar and supplier payable balances
- Cash and bank opening balances
- Last GST returns filed for reference
Missing batches? We can start with item-level stock and a batch placeholder, then refine after your first physical stock count.
Role-based, practical and recorded
Counter staff
Billing, returns, payments and scheduled-drug capture.
Pharmacists and store
Purchases, batch and expiry, stock audit.
Owners and accountants
Reports, GST exports, roles and audit trail.
Training mode (on-site / remote) and charges: [To be confirmed]
Channels and hours
Indian Standard Time. Details are placeholders for the owner to confirm.
Hours (IST)
Support hours: [To be confirmed]
Service levels (draft)
| Severity | Example | First response | Target resolution |
|---|---|---|---|
| Critical | Cannot bill; data not accessible | [To be confirmed] | [To be confirmed] |
| High | Major feature failing, workaround exists | [To be confirmed] | [To be confirmed] |
| Normal | Report issue, how-to | [To be confirmed] | [To be confirmed] |
| Request | Enhancement, configuration | [To be confirmed] | [To be confirmed] |
Uptime commitment: [SLA %]. See the draft SLA template.
Escalation path
Customer success for larger rollouts
Multi-branch and hospital customers get a scoped project plan, a named onboarding contact and a structured review cadence. [Confirm what is offered]
- Branch-by-branch rollout plan
- Central master data and role design
- Integration scoping with your HIS or ERP
- Quarterly review of usage and open requests
See Curafisc on your own data
Book a guided demo or join the early-access list. We will help you load a sample of your items and bills so you can judge the software on your real workflow.